Return Policy

You may revoke your declaration of the contract within 14 days without giving reasons in text form (eg letter, e-mail) or by returning the goods. The period begins upon receipt of this instruction in text form, but not before receipt of the goods by the recipient. The timely dispatch of the revocation or of the goods is sufficient to ensure the revocation period.

The revocation in written form as well as the revocation by returning the goods please address to:
CORDOVAN Security GmbH
Rokitanskygasse 10/14
1170 Wien, Germany

Revocation Sequence
In the case of an effective revocation, the services received at both ends must be returned. If you can not or partially return the received performance as well as usages (eg advantages of use) or only in a deteriorated condition, you have to provide us to this extent. For the deterioration of the thing and for drawn uses you must only afford to declare, if the uses or the deterioration are due to a handling of the thing, which go beyond the examination of the characteristics and the function. “Testing the properties and functioning” is the testing and testing of the respective goods, as is possible and customary in the store business.

You have to pay the costs of the return if the delivered goods corresponds to the ordered. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the sending of your declaration of revocation or the thing, for us with their receipt.

The right of withdrawal is excluded in the case of contracts for goods which have been manufactured according to customer specifications, which are clearly tailored to the customer’s personal requirements or which are not suitable for a return due to their nature.